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• Network favorite doesn't open

• Network favorite doesn't open

  LordLiverpool > 2025-05-26 11:09

  I have a strange case. There is a favorite pointing to 
  
  \\<network PC>\RDSP\IDSOFTWARE\Translation\Database
  
  which doesn't open. Nothing happens. If I activate debugging, the path is correct. However, if I create favorites pointing to:
  
  \\<network PC>\RDSP\IDSOFTWARE
  
  \\<network PC>\RDSP\IDSOFTWARE\Translation
  
  they work fine. I'm using the latest version (11.6.4.4).

• RE: Network favorite doesn't open

  Jean Lalonde > 2025-05-26 11:32

  Hi Lord. Welcome to the QAP forum.
  
  If you enter "\\<network PC>\RDSP\IDSOFTWARE\Translation\Database" in the Run dialog box (Win + R) , does it open?
  
  There could be something to look at in the credentials of the Database folder.
  
  I assume "<network PC>" is not so long that it would exceed the path max length.
  
  Jean

• RE: Network favorite doesn't open

  LordLiverpool > 2025-05-27 04:44

  (2025-05-26 11:32)Jean Lalonde Wrote: Hi Lord. Welcome to the QAP forum.
  
  If you enter "\\<network PC>\RDSP\IDSOFTWARE\Translation\Database" in the Run dialog box (Win + R) , does it open?
  
  There could be something to look at in the credentials of the Database folder.
  
  I assume "<network PC>" is not so long that it would exceed the path max length.
  
  Jean

  
  Yes, it opens just fine. And no, it doesn't exceed the maximum path length. It's 48 characters total. 
  The permissions for the folder and for the parent are identical. So it can't be a permissions thing. Also, since I have a mapped drive M: pointing to 
  
  \\<network PC>\RDSP\IDSOFTWARE
  
  if I change the favorite to point to M:\Translation\Database it opens no problem. I could give you the name of the PC; I doubt it's a big security risk. There are no weird characters in it.

• RE: Network favorite doesn't open

  Jean Lalonde > 2025-05-27 08:05

  Hi,
  
  > I could give you the name of the PC; I doubt it's a big security risk.
  
  If \\<network PC>\RDSP\IDSOFTWARE works, there is probably no issue with \\<network PC>\.
  
  Do you have the same result if you "navigate" in an existing Explorer window (click in the Explorer window to open the menu) and if you open the folder in a new window (click outside Explorer)?
  
  Anybody else had an issue like this?

• RE: Network favorite doesn't open

  LordLiverpool > 2025-05-29 03:44

  (2025-05-27 08:05)Jean Lalonde Wrote: Hi,
  
  > I could give you the name of the PC; I doubt it's a big security risk.
  
  If \\<network PC>\RDSP\IDSOFTWARE works, there is probably no issue with \\<network PC>\.
  
  Do you have the same result if you "navigate" in an existing Explorer window (click in the Explorer window to open the menu) and if you open the folder in a new window (click outside Explorer)?
  
  Anybody else had an issue like this?

  
  I'm not sure what you mean by those two tests. If I drill down in Explorer from the PC to the Database folder by double-clicking, it opens no problem. If I right-click on the folder from the parent folder (Translation) and select "open in new window", it also opens just fine. Is that what you meant?

• RE: Network favorite doesn't open

  Jean Lalonde > 2025-05-29 10:49

  There are two ways to open folders using the QAP menu.
  
  1) If you open the QAP menu by clicking the Middle Mouse Button inside an Explorer window and select the Database entry, this will change the folder ("navigate") and open the Database folder inside this window.
  
  2) If you open the QAP menu by clicking the Middle Mouse Button anywhere on your screen outside the Explorer window, this will open the Database folder in a new Explorer window (or a new tab depending on your settings).
  
  If the result with the Database entry is not the same in these two cases, it could help to pinpoint a possible issue in how QAP open a folder because the code to open the folder differs.
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