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Issue saving favorites?

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  • Issue saving favorites?
• Issue saving favorites?

• Issue saving favorites?

  Jean Lalonde > 2025-02-07 21:01

  Earlier today, user Dale reported an issue when saving the QAP favorites. The symptoms are: saving is very slow (between 10 to 40 times slower than usual), some favorites may be skipped or the file may not be saved completely. In this case, QAP will show an error message when trying to reload the favorites. This article explain how to restore your favorites if you get this error.
  
  After investigation, I found that the issue is caused by Windows Defender "Real-time protection". It seems that the latest Defender rules interfere with QAP (and other programs?) when saving settings to an .ini file. After configuring an exception to exclude QAP from real time protection, QAP was able to save its favorites correctly and at a normal speed.
  
  I did my tests on Windows 10 and 11 with the following Windows Defender updates:
  
  Windows 10 - Windows Defender 1.421.1762.0
  Windows 11 - Windows Defender 1.421.1751.0
  
  I do not recommend disabling "Real-time protection". But if you encounter the issue described above, you can add an exclusion for QAP. See How to Add or Remove Exclusions for Microsoft Defender Antivirus in Windows 10.
  
  I excluded the process "quickaccesspopup.exe" and it solved the issue. You could also try to exclude the file extension "ini" or the folder where the QAP settings are saved. But excluding the QAP process seems to be the most specific solution. Of course, you must trust QAP before doing that. I remind you that the QAP executable files are digitally signed. To make sure you have a genuine file, check the file for the certificate named "Jean Lalonde".
  
  Note for users who installed the portable version: the process name to exclude could be "QuickAccessPopup-32-bit.exe" or "QuickAccessPopup-64-bit.exe" depending on the version you run.
  
  Please let us know if you had this problem and the solution above worked.

• RE: Issue saving favorites?

  Jean Lalonde > 2025-02-11 08:26

  No one else reported the issue. It seems that this was a relatively limited problem. Good.

• RE: Issue saving favorites?

  mta > 2025-02-19 02:31

  Hello, I am using Windows 11 and had this problem too. took a minute to save.
  I excluded the process and now it seem to be faster
  
  thanks

• RE: Issue saving favorites?

  Jean Lalonde > 2025-02-19 14:21

  Hi mta. I guess some rules in Windows Defender interfere with QAP. Maybe when rules will be updated, the exception will not be necessary.

• RE: Issue saving favorites?

  dr Winchell > 2025-02-22 08:42

  I am still having an issue with Save taking a long time- over 3-1/2 minutes!
  Other people have reported long Save times and I think we just accepted them.
  So I used Quick Access Popup using the article Jean linked to to work around the problem and the Save time dropped to 15 seconds.
  
  To add an exclusion to MsDefender for QuickAccessPopup.exe, I created a Favorite of type Application:
  - On the Basic Settings tab,
  -- Give a Short name like "Disable MsDefender Checking Quick Access Popup via Powershell"
  - -The Application is C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe
     
  - On the Advanced Settings tab,
  -- Check the box to "Elevate application with administration privileges
  -- Enter Parameters of "Disable MsDefender Checking Quick Access Popup via Powershell"
     
  
  To remove the exclusion create another Favorite of type Application: 
  - On the Basic Settings tab,
  -- Give a Short name like "Enable MsDefender Checking Quick Access Popup via Powershell"
  - -The Application is C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe
  - On the Advanced Settings tab,
  -- Check the box to "Elevate application with administration privileges
  -- Enter Parameters of "Remove-MpPreference -ExclusionProcess "QuickAccessPopup.exe" -Force"
     
  
  I also created a Favorite of type Link to view the addition and removal:
  - On the Basic Settings tab,
  -- I used a name of "Virus && Threat Protection Settings Exclusions"
  -- With a Link (URL) of windowsdefender://threatsettings
  You have to scroll down a little to the Exclusions section:
     
  
  Here is shows the Exclusion added and the removed:
     
  
  I really like the much reduced Save time.
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