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Can't open Customize Screen

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• Can't open Customize Screen

• Can't open Customize Screen

  robsc > 2023-09-13 19:20

  All of a sudden, I can't open the QAP customize screen anymore. Although I can use the hotkey to open the regular menu and then click on customize, it doesn't bring up the screen. The customize menu appears in my taskbar, but when I mouse over it, it displays as blank, and when I click on it, nothing happens. I tried exiting then restarting QAP and also restarting my laptop, but the problem remains. Does anyone have any suggestions on how I might be able to fix this?

• RE: Can't open Customize Screen

  Jean Lalonde > 2023-09-13 21:41

  Did you change your screen configuration recently? From the Tray icon menu, try "Tools, Restore Customize window position".
  
  Jean

• RE: Can't open Customize Screen

  robsc > 2023-09-14 09:20

  I don't think I changed anything with the screen. I tried uninstalling and reinstalling QAP, but it didn't fix it. Then, I deleted the Quick Access Popup folder under Documents, which contained the .ini file, and uninstalled QAP again. This solution got everything back to normal. If it happens again, I'll try to remember your advice. I think I remember seeing another post on this topic earlier, and your sol'n solved the problem. I saved my .ini file but just assumed something had gone wrong with it so didn't try to import it and just recreated the customizations I'd made so far.
  
  I should have waited for your answer if I had a bit of sense.
  
  Thanks for responding

• RE: Can't open Customize Screen

  Jean Lalonde > 2023-09-14 11:36

  For additional info about the "screen configuration" issue I mentioned earlier, see:
  https://www.quickaccesspopup.com/qap-is-...-happened/
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