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Error Message on Startup

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• Error Message on Startup

• Error Message on Startup

  jopinion19 > 2021-07-24 20:16

  I get this error message on start up and there's no way to proceed. After clicking "Ok" i get subsequent popups. 
  
  

  • The QAP version? v11.3.0.1
    
    
  • Was it installed using the Setup program or the Portable zip file? Installed using setup program
    
    
  • What is your default file manager (if not Windows Explorer)? Windows Explorer 
    
    
  • What is your Windows version? Windows 10 Enterprise
    

• RE: Bug Report - Error Message on Startup

  Jean Lalonde > 2021-07-25 08:59

  Hi jopinion19,
  
  Was QAP working before this error started to appear?
  
  This error code reporte a database I/O error. This is an unusual error happening when QAP tries to retrieve info in the database for one specific file. Unfortunately, the query causing this error is missing in the error message, so we don't know which file. I'll improve this for the next release.
  
  Short term solution would be to delete your database. This will *not* delete your settings, only your usage history.
  - exit QAP
  - open the QAP Settings folder
  see: https://www.quickaccesspopup.com/whats-t...directory/
  - delete (or rename) the file QAP_Frequent.DB
  - restart QAP
  
  This will start QAP with a fresh database and normally no error. Let me know how it goes. And if/when the error reappear, let me know an we'll have other options.
  
  Jean

• RE: Bug Report - Error Message on Startup

  jopinion19 > 2021-07-25 12:55

  Hi Jean, 
  
  Thank you for the quick replay. I did as you suggested, renaming the file after quitting the application and then restarted the program. I got another error message, similar to the original. More details in the screenshot attached.

• RE: Bug Report - Error Message on Startup

  Jean Lalonde > 2021-07-25 16:00

  It seems that QAP database component (SQLite) has issues writing to your drive. If possible, could you tri to run QAP on another hard-drive?
  
  Another option is to disable the database. To disable the database if you can't do it using QAP (if it does not load) in "Options, Database", open the quickaccesspopup.ini file in the QAP Settings Folder and change the following line under the [Global] section
  
  UsageDbIntervalSeconds=0
  
  If the database is disabled, QAP will work as before except:
  - the "Frequent Folders" and "Frequent Files" menu will be empty;
  - the "Recent Folders" and "Recent Files" will be populated directly from Windows Recent Items folder instead of the cached items in the database and will not consider QAP usage.
  
  You missed my first question: Was QAP working before this error started to appear?

• RE: Error Message on Startup

  Jean Lalonde > 2021-07-25 19:16

  > If possible, could you try to run QAP on another hard-drive?
  
  More precisely, I should have said: move your QAP Settings folder to another drive. You can move this folder from the "Options, General" tab, "Settings Folder".
  
  Another possibility is that a protection software would prevent QAP from writing to the disk.

• RE: Bug Report - Error Message on Startup

  jopinion19 > 2021-07-25 20:15

  (2021-07-25 16:00)Jean Lalonde Wrote: It seems that QAP database component (SQLite) has issues writing to your drive. If possible, could you tri to run QAP on another hard-drive?
  
  Another option is to disable the database. To disable the database if you can't do it using QAP (if it does not load) in "Options, Database", open the quickaccesspopup.ini file in the QAP Settings Folder and change the following line under the [Global] section
  
  UsageDbIntervalSeconds=0
  
  If the database is disabled, QAP will work as before except:
  - the "Frequent Folders" and "Frequent Files" menu will be empty;
  - the "Recent Folders" and "Recent Files" will be populated directly from Windows Recent Items folder instead of the cached items in the database and will not consider QAP usage.
  
  You missed my first question: Was QAP working before this error started to appear?

  
  Hi Jean, 
  
  Yes QAP was working prior to this error starting to appear. I went and disabled the database and it i haven't gotten the error message since then. 
  
  Thank you for your help!
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