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QAP Crashes

garryf > 2019-03-19 22:01

Hi -I have windows10 enterprise v1803, QAP 9.4.1.5, doesnt matter if I use installation version or portable..still crashes..currently using portable version. When windows first boots it seems to work but later on it crashes. Symptoms are I get a circle for a mouse pointer when I try to activate it from the system tray. QAP then crashes and exits. When I restart QAP mouse circle go away and mouse pointer comes back. When I press middle mouse button I get "A new guard page for the stack cannot be created"..I have tried not using database or deleting QAP.ini file and excluding QAP from any virus program checking. So not sure what else to try? Any ideas.

Thx garry
RE: QAP Crashes

Jean Lalonde > 2019-03-20 11:27

Hi Garry,

Sorry to hear this.

> but later on it crashes

How much time later approx?

> "A new guard page for the stack cannot be created"

This message is not from QAP. Googling it could help identify the cause? There could be some protection program in your Windows environment that does not like QAP...

> I have tried not using database or deleting QAP.ini file and excluding QAP from any virus program checking. So not sure what else to try? Any ideas.

I would have suggested these actions. Try disable auto-refresh of the menu (if it is enabled). In Options, Menu tab, disable "Scheduled QAP Menu Refresh" (or, in the quickaccesspopup.ini file, set the value RefreshQAPMenuIntervalSec=0 (under [Global]).

Jean
RE: QAP Crashes

garryf > 2019-03-20 11:45

Jean--I closed Outlook which uses Gsuite sync to download main email from google gmail and QAP started working again. I then started Outlook and it works still. Not sure if that's related but it looks like it. Not sure at what point it crashes but will try your suggestion.--Garry

ok the menu refresh was already not enabled and the refresh rate was already set to 0 in the ini. I will keep an eye on it. Thanks Jean.
RE: QAP Crashes

garryf > 2019-03-20 12:57

Hi--

Looking in the "A new guard page for the stack cannot be created" I checked my event viewer and found dcom errors tracing to my “Runtime Broker” which didn’t have the necessary permissions to run properly. Running the steps below I found the that I could not add the permissions due to the boxes being greyed out and did not try adding permissions via the registry steps below. Have no idea if this was related to QAP crashing and since that’s the only thing crashing I decided to leave it alone for now. I add the below items for others viewing and info.

Good DCOM ERROR write up https://windoh.wordpress.com/2012/05/23/...d-to-sccm/

You might need to provide permission using the below instruction.

1. Click Start -> Run -> Type -> dcomcnfg, expand Component Services -> Computers -> My Computer -> DCOM Config.
2. Click View -> Detail -> Now you will get Application Name and Application ID in right side.
3. Scroll down and find the application ID {AD65A69D-3831-40D7-9629-9B0B50A93843} -> Right Click -> Properties and select the Security tab.
3. Click Customize under "Launch & Activation Permission" -> click Edit -> Add in the account NT AUTHORITY\SYSTEM and set local launch and local activation.
4. Restart the application Service linked to this Application ID or restart the server and monitor

The DCOM Config settings are sometimes greyed out for security reasons. To the following to provide permission to Administrator account:
1. Click Start -> Run -> Type -> regedit, Right Click -> Run as Administrator
2. Click Edit -> Find -> Type -> the application ID that you want to modify in Component Services
3. Right Click -> Permissions -> Advanced -> Owner tab -> change owner to local Administrators group and click on Apply, then OK.
4. Under Permissions window, select the local Administrators group and under Permissions for Administrators select Full Control and click on Apply, then OK.
5. Re-run the Component Services management console (dcomcnfg.exe) and you should now be able to modify the settings.
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